We offer a 30 day Satisfaction Money Back Guarantee on all items returned in their original condition. Please email Returns or call 618-406-1554, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

Return merchandise with RMA number to:
Lones Star Choppers INC
(print RMA number Here)
7858 Andy Rd.
Waterloo, Illinois 62298

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Please submit any cancellation via email to Order Cancellations , or call on our business phone at 618-406-1554.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped USPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.